General conditions Holiday apartments

1. Customer service hours: Monday to Saturday, from 10 am to 7 pm. Sundays from 10 a.m. to 1 p.m.

Contact telephone during your holiday: +34 673 638 378


2. Check-in time :. The accommodation will be available for entry between 15 to 20 hours in the accommodation located in Tossa de Mar and Lloret de Mar.

And between 16 to 20 hours in Santa María de Llorell, Cala Salionç and Cala Llevadó.

You will receive important instructions for receiving the keys once the reservation has been made. It is very important that we have your correct mobile phone number to be able to contact you if necessary.


3. Late check-in :. check-in after 20:00 is done through self-check in. Pick up the keys from a code box and enter the accommodation.


4. Check-out time :. The accommodation will have to be vacated before 10 am in Tossa de Mar and Lloret de Mar. and before 11 am in Santa María de Llorell, Cala Salionç, and Cala Llevadó.

Request express check-out upon arrival (you leave whenever you want at the established time without having to wait for our agent). Leave the keys to the accommodation on the living room table.


5. Rest of the payment, together with the deposit and tourist taxes. It has to be paid for when handing over the keys to the accommodation. In the case of self-check in, the charge will be made on the registered credit card. 


6. It will not be admitted:. a higher number of people than the apartment admits (except for children under 2 years of age sleeping with their parents or cot). this being a reason for the right of admission, without the right to refund the amount paid.


7. The client is responsible for the care of the apartment. And it must be delivered in the same conditions that you received it. Damages due to misuse and breakage that are not due to its own wear and tear, will be the responsibility of the tenant, being deducted from the deposit.


8. All prices include:. water, electricity, gas, and parking (if the apartment has parking). In some air-conditioned apartments, adequate light consumption will be included in the price for the period of your stay. If you make good use of the air conditioning, nothing will be charged. But for example. Having the doors or windows open with the air conditioning on can cause high electricity consumption. and this has to be paid for a misuse of the facilities.


9. Final Cleaning:. Final cleaning is a mandatory payment. The final cleaning includes the change of bedspreads, mattress protectors and pillows, and the complete cleaning of the apartment.


10. Bedding and towels:. They are not included in the price, except in the Executive accommodations that do have them included. You can bring your own, or you can also rent them in advance. The price of the bedding (bottom, sheet and pillowcase) is € 10 for each person. And € 5 a set of towels (one for shower, and one for hand) 


11. Tourist taxes:. € 0.99 for each person and night. This rate will only be paid by those over 16 years of age. and will only be charged for the first 7 nights                                                                                                                       

 12. Not all homes allow pets. Get advice on homes that allow pets.                                                                                                                       


13. Cancellation of reservation:. You can cancel a reservation at no cost, as long as it is more than 60 days from the date of entry. In case the cancellation is within 60 days of entering the apartment. You will be entitled to a refund of the amount delivered if the apartment is rented to other clients (paying 2% of the amount paid for bank fees). If only a part of the reservation is rented, only the corresponding part will be returned.


14. Cancellations for Covid 19 reasons :. Due to the covid 19 coronavirus pandemic, all reservations that are affected by this reason, either in Spain or in the country of residence of our clients. It can be canceled 15 days in advance, at no cost to our customers. The reasons that may justify this cancellation must be the total or partial confinement, or the recommendations of the authorities of reduced mobility both in the client's country and in the area where our apartments are located.


Telephone customer service

0034 673 822 611

0034 934 603 700

Information by email

Atención: Los campos marcados con * son obligatorios.